RETURN / EXCHANGE / CANCELLATION
If you received manufacturer defected, damaged or wrong product or if you would like to return, exchange, we recommend, please contact us first.
We'll review and e-mail you a further instructions. XBUSA.COM will reimburse shipping charges only on items declared defective.
1. RETURNS & EXCHANGES
If you’re not satisfied with your order you can return or exchange any item(s) within 30 days of purchase.
All returns (refunds or exchanges) must be accompanied by the order confirmation (or return request form) and may be returned to any Xtreme Boardshop location or XBUSA online CS team.
All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
Merchandise that has been washed, worn, or used may not be returned.
IN-STORE RETURNS & EXCHANGE:
Please bring the order confirmation and photo ID.
Find your store at store locations.
MAIL-IN RETURNS:
XBUSA CS Team
6000 Sepulveda Blvd., Suite 2141, Culver City, CA 90230
Fill out the form below and enclose it.
Click to download a return / exchange form.
2. RETURN / EXCHANGE POLICY
WITHIN 30 DAYS:
If you’re not satisfied with your order you can return within 30 days of purchase. Your return label will require you to return the item at your own expense.
IN-STORE EXCHANGE:
You can return or exchange to any XB store. Please bring the order confirmation and photo ID.
NO RETURNS OR NO EXCHANGES ON CLEARANCE OR SALE ITEMS:
Clearance or sale items may be customer returns, discontinued inventory, not include original packaging or out of season.
In all instances, all sales are not eligible for return or exchange.
WAYS TO RECEIVE YOUR REFUND:
All refunds are processed to the original form of payment.
3. PROCESSING TIME FOR REFUND
We'll email you once your return or exchange package is received by our CS team.
Please allow a few days for it to be processed. Please note that every credit card institution has own processing time to show refund on your account/statement.
4. SHIPPING, HANDLING CHARGES AND DEDUCTIONS
Shipping charge will be deducted from original payment, when it is refunded and It is also the customer's responsibility to pay for returning shipping fees.
All returned item(s) except defect, wrong item(s) may be charged 15% re-stocking fee additionally.
5. EXCEPTIONS
If you return for the reason below, you will get full refund.
- Manufacturer's defect (contamination, breakage, misprint etc)
- Different item(s) from your order